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Claims Handler

Aviva Logo

21700 - 26800 GBP ANNUAL


Perth, Australia

Unknown / Non-Applicable

Company - Private

Published 357 days ago

Claims Handler – Hybrid working - Maxim Business Park

Our standard fulltime contracts are for 35 hours per week (with options for part time working)

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract which has an enhanced salary.

35-40 hours flexible shift pattern between 7am- 7pm Monday – Friday

Salary ranges from £21,700 to £26,800 depending on hours worked and experience

Are you someone who…?
  • Enjoys a challenge where no two days are the same.
  • Likes to deal directly with customers on the phone listening and fact finding.
  • Is comfortable negotiating with people, including solicitors and brokers, and making decisions based on facts, as well as challenging the status quo.
  • Is quick to adjust your work priorities to meet changing demands.
  • Is collaborative with colleagues.

If you answer yes to all of these, we would love to meet you.

As a handler within our market leading Claims division, you will handle insurance claims with maximum efficiency and minimum fuss. These may be related to vehicle damage, road traffic accidents or employer’s/public liability incidents. Through meticulously checking facts and asking questions you will be able to drive your claims forward and make accurate liability decisions.

You will talk and listen calmly to our customers, and in some circumstances brokers and claimant solicitors, knowing just the right questions to ask to obtain relevant information to assist you in processing the claim. You'll enjoy taking personal responsibility for your own caseload, continually reorganising and prioritising to ensure our customers get the best service possible.

Skills and experience we’re looking for:
  • Minimum of 3 GCSEs/National 5s at grade A to C (Grades 4 – 9 from 2017) or equivalent, with one of those being in English.
  • Excellent communication both written and oral together with questioning skills
  • You should be able to provide excellent customer service
  • No previous claims or insurance experience is required as full training will be provided.
  • Quick learner who's not afraid of a challenge
What you’ll get for this role:
  • Starting salary between £21,700 to £26,800 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
  • Part time working patterns and flexible working options can also be considered
  • Career Progression Model
  • Hybrid working model – mix of working from home and in the office. Office based at Maxim Business Park.
  • Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.
  • Aviva will contribute up to 14% to your personal pension (dependent on your contribution)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer’s leave
  • 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme
  • 21 volunteering hours per year
Aviva is for everyone:
We are inclusive and
welcome everyone
– we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to
[email protected]

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