Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.
Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.
Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!
We are looking for a German speaking Customer Service Associate to join our busy Team.
The purpose of this role is to offer a complete Customer Services solution to Oxford Nanopore Technologies existing customer and potential customer base as well as offering support to the wider commercial team and internal stakeholders.
The Details..
The Customer Service Associate will join the Customer Services team to offer support to Oxford Nanopore Technologies customers. The successful candidate will respond to customer enquiries through knowledge of ONT's webstore including account set up, quotes, products, and order functionality. In addition, maintain internal and external customer relationships by responding to enquiries and documenting action using Salesforce.com.
A key part of this role will be liaising with the wider commercials teams to resolve queries in a timely manner and strive for operational excellence.
Duties include, but are not limited to:
- Answering customers questions on business processes and products
- Scheduling and amending of orders on internal systems
- Liaising with customers via telephone / instant chat and email as part of their journey from account creation, order placement and receipt of goods.
- Supporting internal teams including Technical Support, Sales, Logistics, Finance, Digital and Business Operations
Ensuring KPI- 's on the customer service experience and customer satisfaction are met
- Any other duties as might be required within the remit and responsibilities of the post.
What We're Looking For..
We'll expect you to have a strong background in administration and office roles, ideally in busy and varied environments and excellent organisational and prioritisation skills with an eye for detail. You have a focus on your customers at all times and are a great communicator with an excellent telephone manner. Ideally, you have a degree and an administration or business qualification, although this is not essential. You will strive for Operational excellence. Being fluent in German will be essential for the role.
You know your way around Microsoft office, can work independently with minimal supervision and under pressure and enjoy using your initiative to aid decision making. In addition, you understand the importance of taking a confidential approach.
This role will suit someone interested in working for a fast-paced global organisation who enjoys interacting and engaging with their customer base as well as being an active and collaborative team member.
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.
If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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