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Customer Success Manager

Netpremacy Logo

28000 - 50000 GBP ANNUAL

Netpremacy

Leeds, United Kingdom

Unknown / Non-Applicable

Company - Private

Published 1643 days ago

Job Specification

The Mission
To create environments in which we and our customers can be successful, delivering value through secure, lean, automated operations whilst looking for opportunities for innovation. Continuously improving through open, honest feedback and collaboration.

Principles:
DO THE RIGHT THING
TAKE RESPONSIBILITY
BE TRANSPARENT
CONTINUOUSLY IMPROVE
TAKE PRIDE

The Customer Success Team assists and drives our customers in their Cloud journey in various ways. We work cross-functionally with sales, support, project delivery, and our partner Google to ensure that our customers are happy with our products and we serve as customer advocates that help achieve their strategic technology mission. We also lead initiatives that drive the adoption of our products, helping customers realise the full potential of their investment in technology.

You’ll turn schools, companies, and government organisations into Google product lovers. You drive post-deployment customer success by promoting best practices, accelerating feature adoption, cultivating relationships, and helping customers share and discover new ways to create magic moments using technology.

You will operate as the primary contact for a customer at both a technical level and an adoption/change standpoint. You will need to bring a good understanding of technology and security fundamentals, you will be trained in Google products but previous experience will be to your advantage.
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You will collaborate with sales, project delivery teams, and other CSM’s to manage innovative programs that strengthen our customer relationships using a variety of technology platforms.

Responsibilities

  • Serve as a primary liaison to a customer. Be responsible for delivering workshops to educate customers on product best practices, watchpoints and setup, as well as facilitating operational calls to review issues/escalations and track initiative progression.
  • Work on and develop initiatives to drive product adoption, administrative optimization, and customer satisfaction with our services.
  • Share in-depth Google Workspace expertise to support the technical relationship with our customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritisation of solutions impacting customer adoption of Google Cloud.
  • Work cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with our teams to make movement on getting issues resolved.

Desirable Skills

Minimum qualifications:

  • Excellent understanding of technology and security fundamentals
  • Experience in technical project/programme management, either in corporate IT, professional services, consulting or product development or 4 years of experience in an IT system administrator role.
  • Experience with PaaS and SaaS technologies including collaboration tools, identity and access management (IAM), and light scripting.
  • Excellent organizational, analytical and influencing skills.
  • Ability to speak and write in English fluently and idiomatically.

Preferred qualifications:

  • Experience with on-premise and cloud-based mail delivery, routing, and filtering technologies.
  • Experience in mobile device management and relevant 3rd party integrations.
  • Experience with cloud security including identity and access management (IAM), SSO, OAuth, and 2-step verification.
  • Experience with data loss prevention (DLP), retention and e-discovery technologies.
  • Ability to quickly learn, understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

Hours: Full time.
Closing date: Ongoing.
How to apply: Please send your CV and cover letter to [email protected]

If you are interested in working for Netpremacy, but this is not the right role for you, head over to our careers page to see our current vacancies. We are always looking for like-minded individuals who are ready to take on a new challenge and join our expanding team.


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